Account deletion

Edunex by Fractal lets you request deletion of your account and associated personal data from your authenticated web session.

How to request account deletion

1. Sign in to Edunex using the account you want to delete. The link below takes you to My account after login.
2. Open My account, find Danger Zone, and choose Request account deletion.
3. Type your account email, read and accept the confirmation, then choose Send deletion request. You can cancel before sending.
4. A saved request shows Pending review and a request reference. While you still have sign-in access, return to My account to check its status; otherwise contact support with your reference.

This public page provides instructions only. It does not submit a request or allow anonymous account deletion.

What happens to your account and data

This sends a request to review deletion of your Edunex account and associated personal data. It does not immediately delete your account, erase data, or sign you out.

Fractal will process deletion requests within 24 hours of receipt: delete eligible personal data, itemize any data retained to meet legal obligations with its basis and applicable retention period or review criterion, and send an outcome notice. This does not promise that all institutional records or backup copies are erased within 24 hours.

Processing includes scoped account and personal-data cleanup, attempts to delete a linked authentication-provider account when its identity is verified, and documented review of institutional records, uploads, other data and backups. Unresolved provider cases need follow-up. The team must record evidence and explain any retained data; a submitted request is not confirmation that deletion is complete. Outcome-notice delivery is tracked separately.

School-managed academic, attendance, and financial records may need to be retained by the institution or to meet applicable obligations. Requesting account deletion does not automatically erase all school records. The scope of deletion and any required retention must be reviewed.

Cannot access your account?

For account recovery or help accessing the authenticated request process, contact fractal.admin@fractal-software.com

Do not send your password, one-time verification codes, or authentication tokens by email.